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WELCOME
At The 1865, we are committed to creating an inclusive and welcoming environment for all our customers. We are proud to support those with accessibility requests, to enjoy live events at our venue, and we are working hard to improve access in line with industry best practice.
VENUE ACCESS OVERVIEW
bookable access facilities
free personal assistant ticket
We offer a free ticket for personal assistants or support workers to ensure customers who require assistance can attend. This is a form of reasonable adjustment under the Equality Act 2010.
You can request a PA ticket after booking your own.
Once you’ve purchased a standard ticket, we kindly ask that you email access@the1865.live with a copy of valid proof such as an in-date PIP letter, Carer’s Card (CEA), or Access Card. You’re also welcome to include any additional information that may help us provide the best possible experience during your visit.
viewing area
We offer a dedicated, stewarded viewing area for standing shows, providing a clear line of sight to the stage. Access is via two small staircases, and seating is available at many events for those who require it, though availability may be limited on busier events. Where space allows, companions are also allocated seating. The nearest toilet is located approximately 30 metres from the viewing area.
travel guide & contact
Address
The 1865, Brunswick Square, Southampton, SO14 3AR
Contact
We aim to respond within 5 working days.
arrival guide
VENUE OPENING TIMES
Typically, doors open at 7pm for live shows but may vary. Please check your tickets for exact times.
WHAT TO EXPECT ON ARRIVAL
Our front-of-house staff will be on hand to assist.
Ask for a manager or security if you have any access requests, but please email in advance to arrange where possible.
PRIORITY ENTRY
Available on request for those with accessibility requirements. Please email in advance to arrange.
PA TICKET COLLECTION
There are no physical tickets to collect. Instead, a member of staff at the step-free box office will have your name on the door. Please bring photo ID and your confirmation email.
Further Accessible Facilities & Information
toilets
While we do not currently have a fully accessible toilet on-site, we do offer wider-than-standard stalls in both the ladies’ and gents’ toilets, which some customers may find more suitable.
We understand how important accessible toilet facilities are and are actively working with the landowner and Attitude is Everything to install a fully accessible toilet in the near future.
Medical Requirements
We welcome customers who need to bring essential items such as:
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Medication
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Food for medical reasons
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Medical equipment (e.g. EpiPens, glucose monitors)
If you have any concerns or specific requirements, please email us in advance. In an emergency, speak to any member of staff—we’re trained and here to help.
Access to Performance
We are currently unable to offer:
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Audio enhancement systems
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BSL interpretation
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Captioning or audio description
We are actively exploring solutions and welcome feedback on how we can better support access to performance.
Assistance Dogs
Assistance dogs are very welcome at the venue.
If you’re planning a visit, we encourage you to get in touch ahead of time so we can make any necessary arrangements.
Water bowls are available on request, and we’ll do our best to provide a comfortable space for both you and your dog.
Please note: due to high volume levels at live events, assistance dogs are required to wear appropriate hearing protection. If you need guidance on this, please let us know.
Strobe lighting
Some performances may feature strobe or flashing lights.
When this is the case, warning signs will be clearly displayed at the entrance, and announcements will be made where appropriate.